Question 1

Do I need to visit an office?

Accepted Answer

No. RainTax+ is fully virtual. Everything happens securely in your browser on a phone, tablet, laptop, or desktop.

Question 2

How fast will my return be completed?

Accepted Answer

Most standard returns are completed within 24 hours after all required documents, information, identity verification, quote approval, payment, and signatures are received.

Question 3

Which situations take longer than 24 hours?

Accepted Answer

Incomplete submissions, multiple-state returns, business returns, complex self-employed returns, bookkeeping cleanup, prior-year returns, amended returns, tax notices, identity-verification issues, signature delays, returns requiring additional review, and tax agency delays.

Question 4

How do I send my documents?

Accepted Answer

Use the secure upload tool in your portal. You can take photos of your documents with your phone camera or upload PDFs.

Question 5

Will I know my price before you start?

Accepted Answer

Yes. Our team reviews your documents and sends a final quote. Preparation begins only after you approve it. We never charge more than an approved quote without sending a revised quote for approval.

Question 6

How do I pay?

Accepted Answer

Payments are processed securely through Stripe inside your portal. Stripe is our only client payment processor.

Question 7

How do I sign my return?

Accepted Answer

You sign electronically in the built-in RainTax+ Signature Center. No extra software or subscription is required.

Question 8

Why is identity verification required?

Accepted Answer

Identity verification protects your account and helps prevent tax-related identity theft before sensitive documents or payments are accepted.

Question 9

Is RainTax+ a CPA firm?

Accepted Answer

No. RainTax+ is a professional virtual tax preparation company. Your return is prepared and electronically filed by our tax professionals using professional tax preparation software.

Frequently asked questions